Question: How Does Product Care Work?

Do Harvey Norman keep receipts?

If You contact Your original store of purchase, they will be able to provide you a printed copy of Your receipt..

Does Harvey Norman product care cover accidental damage?

Your Cover under Accidental Damage andYour Harvey Norman Product Care Plan will end if Your Product is replaced by Us with a Replacement Item. Your Cover under Accidental Damage will also end if We repair Your Product twice under Accidental Damage. … Accidental Damage Cover is for hardware only.

Can you return to any Harvey Norman?

You may return goods we have delivered to you by mail by contacting our Customer First Team . You may also contact or attend the Harvey Norman Store where you collected your goods, or where your goods were despatched from, and a Harvey Norman staff member will assist you with any return or repair.

Is Harvey Norman warranty transferable?

Your Plan as it applies to Your Product can be transferred to a new owner provided the advice from You or the new owner is given to Our customer service centre. Please provide a copy of the Original Documents to the new owner on Transfer.

How does Harvey Norman product care work?

Protection. With Product Care ® you can relax knowing your purchase comes with additional protection. Product Care® covers all parts, labour and call out fees for an UNLIMITED amount of repairs. Product Care® will only use an authorised repairer network which means the job is done the first time.

What does Harvey Norman Product Care cover?

Harvey Norman Instead, the retailer has moved to a three-year or five-year “product care” plan, which entitles customers to a replacement with the latest model available. But, the product care plan only covers minor faults (also covered by the ACL for “a reasonable period”) and normal wear and tear.

How does Harvey Norman extended warranty work?

WHEN CAN I PURCHASE AN EXTENDED WARRANTY? Extended Warranty is only available from Harvey Norman on the day of purchase. … If a warranted item is replaced, a store credit is offered or a cash settlement is made then this Extended Warranty will be voided when settlement occurs.

Does extended warranty cover wear and tear?

In your search for extended protection on your vehicle, you may have noticed that the majority of policies out there, such as Vehicle Service Contracts and extended warranties, explicitly state that their plans do not cover repairs based on wear and tear or general wear.

What is Harvey Norman return policy?

We understand shopping online is a little different so we offer a no questions asked 14 day exchange policy – simply take the goods back in to your local store. Goods must be sealed / unopened, with packaging in original condition, and accompanied by a valid receipt.