Quick Answer: Where Do Lost UPS Packages Go?

What do I do if UPS says delivered but no package?

If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS.

The sender will then follow up with you on the progress of your shipment..

What do I do if USPS says delivered but no package?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

Do lost packages ever get found?

Having a package lost in the mail is frustrating, especially since there is no guarantee the item will ever be found. Recovering a mail may require you to contact several companies and people like your local post office, mail delivery service, or the sender if you are receiving mail.

What happens if a package is lost?

If your package was shipped and delivered by USPS, but it’s missing, you’ll need to file a claim regardless. If your package was stolen and there’s evidence, take photos and submit those too. If your USPS lost package was insured, you should be able to get a refund directly from USPS.

Does ups pay for lost packages?

UPS Pays the Claim Once the claim has been approved, UPS will make a payment (to the shipper). UPS will pay either the replacement or purchase cost, whichever is less. UPS will also contact you if they refuse the claim.

Where do missed UPS packages go?

delivery, UPS will hold your shipment for five business days at the nearest UPS center. If the shipment is not picked up within five business days, it will be returned to the sender.

How many packages does ups lose per day?

But as someone who worked in corporate in the department that tracks those statistics, it doesn’t happen very often. Like less than 1/2% of the time – and that’s lost AND damaged. Now, UPS handles somewhere around 12 million packages a day, so there’s a large number of them. But as a percentage, not many.

Who pays for a lost package?

Liability of Lost Packages Did you know? The seller is responsible for the package until it reaches the buyer. This means that as a seller, even though the package is out of your hands – you are responsible for it until the tracking states “Delivered” or “Notice Left”.

What happens if UPS loses your package?

If UPS has lost the package, then they are responsible. … If the package is not found, you will have to refund the buyer in full and then pursue an insurance claim with UPS to get reimbursed. If you purchased no insurance, then you will be out the full refund to the buyer and the product.

How long does UPS have to find a lost package?

The process to investigate a lost package or uncollected C.O.D. claim takes an average of 10 business days. When reporting a damaged package, once all pertinent information and documentation are received, it generally takes 10 to 15 business days to complete a claims investigation, depending on the country.